Client Success Intern

About us:

Headquartered in Hartford, the company runs operations centers in Connecticut and two other locations. Institutional clients include pension funds, endowments and insurance companies. Founded in 1974, we now have 800 employees.

The internship:

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote position. Most of the team is in Hartford, but nobody is required to come in.

Day to day:

• Test new features before release and note anything confusing.
• Prepare renewal reminders and account summaries for the account manager.
• Follow up with inactive users by email to understand what is blocking them.
• Track customer health scores and flag accounts with low usage.
• Collect NPS and CSAT feedback and summarise themes each month.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Who can apply:

• Based in the US for the duration of the internship.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Available 40 hours a week for the full internship.
• Currently pursuing any bachelor's or master's degree, graduating in between December 2027 and June 2028.
• Comfortable learning software products quickly.
• Patient and calm with frustrated customers.
• Able to follow written processes and response templates.

Duration: 4 months

Start date: Jan 2027

Stipend: $19.50-$24.50/hr

Perks:

• Paid company holidays.
• Return offer opportunities.
• Final presentation to leadership.
• Learning and development stipend.
• Paid sick time.
• Home office setup stipend.

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Emerald Coast Financial LLC.