Client Success Intern

About us:

Agricultural loans are a big part of the book, and our lenders visit farms in person. Deposits stay here and get lent back out to people in San Diego. Most lenders have lived in the area for decades and know their borrowers.

About the role:

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote, open to candidates across the US. Please make sure you have a quiet place to work and a solid internet connection.

Responsibilities:

• Prepare renewal reminders and account summaries for the account manager
• Write and update help center articles and short how-to videos using Loom
• Join customer review calls as note taker
• Maintain customer records and call notes in HubSpot
• Escalate urgent technical issues to the product team with full context

Who can apply:

• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Available 40 hours a week for the full internship
• Currently enrolled in a bachelor's or master's program, graduating 2028
• Based in the US for the duration of the internship
• Laptop, headset and stable broadband
• Currently pursuing any bachelor's or master's degree, graduating in 2028
• Excellent written English. Most customer contact happens over chat and email
• Confident speaking on video calls with business users
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Patient and calm with frustrated customers

Bonus points:

• Some technical comfort, like reading error messages or clearing a browser cache
• Previous customer service, chat support or tutoring experience

Duration: 12 weeks

Start date: Jan 2027

Stipend: $17.50 - $22.50 an hour

Perks:

• Flexible hours
• Learning and development stipend
• Mentorship from a dedicated buddy and manager
• Home office setup stipend

Start dates are flexible, usually within a few weeks of an offer.

Duration: 12 weeks. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fairview Bank.