Client Success Intern

The platform hosts certification programs for several professional associations. We run a learning management system that corporate training teams use to assign, track and report on courses.

The internship:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. You can work from home anywhere in the US. We have no office requirement. Normal business hours, Monday to Friday, with some flexibility.

Responsibilities:

• Maintain customer records and call notes in HubSpot
• Log bugs and feature requests in Jira with clear steps and screenshots
• Join customer review calls as note taker
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Run onboarding calls with new customers and walk them through setup
• Track customer health scores and flag accounts with low usage

Who can apply:

• Available 40 hours a week for the full internship
• Currently enrolled in a bachelor's or master's program, graduating 2026 or 2027
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Basic Google Sheets or Excel skills
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027
• Confident speaking on video calls with business users
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

What you'll learn:

• Writing clear support replies and help articles
• Using a real help desk, CRM and bug tracker
• Certificate, and a full-time offer for strong performers when roles open
• How SaaS customer success teams onboard, support and retain customers

Duration: 4 months

Start date: Dec 2026

Stipend: $17.50 - $22.50 per hour

What we offer:

• Paid company holidays
• Paid sick time
• Final presentation to leadership
• Learning and development stipend

Applicants must be authorized to work in the U.S.

Duration: 4 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fieldgate Learning.