Client Success Intern

Second-generation ownership: the founder's daughter runs the agency now. We're looking for a Client Success Intern. Fieldstone Mutual is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Remote position. Most of the team is in Fort Wayne, but nobody is required to come in. Strong written English is important, since much of our work is async.

You'll help with:

• Join customer review calls as note taker.
• Follow up with inactive users by email to understand what is blocking them.
• Maintain customer records and call notes in HubSpot.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Track customer health scores and flag accounts with low usage.

About you:

• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Typing speed of 35 words per minute or more.
• Confident speaking on video calls with business users.

10-12 weeks, starting May 2027. Stipend: $17.50 - $21.50 an hour.

Perks: Paid company holidays, Mentorship from a dedicated buddy and manager, Paid sick time, Flexible hours.

No recruitment agencies, please.

Duration: 10-12 weeks. Start: May 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fieldstone Mutual.