Client Success Intern

Every account manager handles a full book, from quotes to renewals to claims questions. We're looking for a Client Success Intern. The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. This role is fully remote within the US. We ship you a laptop and accessories before your first day.

The work

Join customer review calls as note taker. Run onboarding calls with new customers and walk them through setup. Follow up with inactive users by email to understand what is blocking them. Collect NPS and CSAT feedback and summarise themes each month. Log bugs and feature requests in Jira with clear steps and screenshots.

You should be

Authorized to work in the US. CPT and OPT candidates are welcome to apply. Based in the US for the duration of the internship. Confident speaking on video calls with business users. Excellent written English. Most customer contact happens over chat and email. Comfortable learning software products quickly.

6 months, starting immediately. Stipend: $18.00 - $21.50 per hour.

Perks: Paid company holidays, Paid sick time, Learning and development stipend, Flexible hours, Mentorship from a dedicated buddy and manager, Return offer opportunities.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Four Corners Insurance Group.