Client Success Intern

About us

Our natural gas utility operates distribution mains, service lines and meters across Indiana. Line workers go through a four-year apprenticeship.

The internship

Indianapolis Gas is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. Remote position. Most of the team is in Indianapolis, but nobody is required to come in. You can set your own hours around a daily morning check-in. We talk mostly in Slack and hop on quick calls when something needs discussing.

Responsibilities

• Run onboarding calls with new customers and walk them through setup
• Test new features before release and note anything confusing
• Log bugs and feature requests in Jira with clear steps and screenshots
• Follow up with inactive users by email to understand what is blocking them
• Escalate urgent technical issues to the product team with full context

What we're looking for

• Based in the US for the duration of the internship
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Laptop, headset and stable broadband
• Able to follow written processes and response templates
• Comfortable learning software products quickly

Nice to have

• Previous customer service, chat support or tutoring experience
• Knowledge of a second language for international customers
• Interest in SaaS products

What you get out of it

• Writing clear support replies and help articles
• You will own a small group of accounts by the end of the internship

Duration: 6 months

Start date: Jan 2027

Stipend: $17.50 - $23.50/hr

Perks

• Home office setup stipend
• Company laptop
• Flexible hours
• Final presentation to leadership

Most hires start within two to three weeks of an offer.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Indianapolis Gas.