Client Success Intern

About us:

Our product started as a side project in 1989 and now has a few hundred paying customers, mostly in Missouri. Two developers, a designer and a support lead make up most of the company, so everyone touches the product.

About the role:

Ingleby Cloud is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. Fully remote. You can work from anywhere in the US. We ship you a laptop and accessories before your first day.

Responsibilities:

• Prepare renewal reminders and account summaries for the account manager
• Track customer health scores and flag accounts with low usage
• Create canned responses for common questions
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Follow up with inactive users by email to understand what is blocking them

Who can apply:

• Based in the US for the duration of the internship
• Available 40 hours a week for the full internship
• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Comfortable learning software products quickly
• Confident speaking on video calls with business users
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Able to follow written processes and response templates
• Patient and calm with frustrated customers

What you'll learn:

• How SaaS customer success teams onboard, support and retain customers
• Certificate, and a full-time offer for strong performers when roles open
• Customer feedback analysis that feeds into product decisions

Duration: 16 weeks

Start date: Jan 2027

Stipend: $17.50 - $24.50 per hour

What we offer:

• Mentorship from a dedicated buddy and manager
• Paid sick time
• Return offer opportunities
• Learning and development stipend

Duration: 16 weeks. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ingleby Cloud.