Client Success Intern

Most new business comes from referrals by existing clients. We're looking for a Client Success Intern. The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote position. Most of the team is in Frisco, but nobody is required to come in.

What you will do:

• Create canned responses for common questions
• Track customer health scores and flag accounts with low usage
• Run onboarding calls with new customers and walk them through setup
• Escalate urgent technical issues to the product team with full context
• Write and update help center articles and short how-to videos using Loom

You should be:

• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028
• Comfortable learning software products quickly
• Basic Google Sheets or Excel skills
• Patient and calm with frustrated customers

3 months, starting Jan 2027. Stipend: $19.00 to $24.50/hr.

Perks: Flexible hours, Company laptop, Paid company holidays.

Duration: 3 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kilnworks Insurance.