Client Success Intern

Projects under development total another 8 gigawatts across New York. We have more than 5 gigawatts of renewable capacity in operation.

Overview

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote, open to candidates across the US.

Responsibilities

• Escalate urgent technical issues to the product team with full context.
• Create canned responses for common questions.
• Follow up with inactive users by email to understand what is blocking them.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Run onboarding calls with new customers and walk them through setup.
• Join customer review calls as note taker.

Requirements

• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Available 40 hours a week for the full internship.
• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028.
• Based in the US for the duration of the internship.
• Basic Google Sheets or Excel skills.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028.

Bonus points

• Previous customer service, chat support or tutoring experience.
• Some technical comfort, like reading error messages or clearing a browser cache.
• Knowledge of a second language for international customers.

Duration: 4 months

Start date: Feb 2027

Stipend: $23.50 - $24.00 an hour

What we offer

• Return offer opportunities.
• Home office setup stipend.
• Final presentation to leadership.
• Learning and development stipend.
• Flexible hours.
• Mentorship from a dedicated buddy and manager.

Duration: 4 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Knollhaven.