Client Success Intern

Projects under development total another 8 gigawatts across New York. We're looking for a Client Success Intern. Knollhaven is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Remote position. Most of the team is in New York City, but nobody is required to come in.

You'll help with:

• Track customer health scores and flag accounts with low usage.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Collect NPS and CSAT feedback and summarise themes each month.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Create canned responses for common questions.

About you:

• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Currently enrolled in a bachelor's or master's program, graduating 2028.
• Laptop, headset and stable broadband.
• Basic Google Sheets or Excel skills.
• Able to follow written processes and response templates.

12 weeks, starting Summer 2027. Stipend: $22.50-$26.50 per hour.

Perks: Intern events and speaker sessions (virtual), Final presentation to leadership, Mentorship from a dedicated buddy and manager.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Duration: 12 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Knollhaven.