Client Success Intern

We employ 1,300 people in operations, engineering, customer service and corporate roles. Call centers in Reno and two other locations handle customer service. Pension plan for most employees.

Overview

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote, open to candidates across the US. Day-to-day communication is in Slack and Google Meet.

Day to day

• Run onboarding calls with new customers and walk them through setup
• Test new features before release and note anything confusing
• Maintain customer records and call notes in HubSpot
• Escalate urgent technical issues to the product team with full context
• Track customer health scores and flag accounts with low usage
• Log bugs and feature requests in Jira with clear steps and screenshots
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

Who can apply

• Based in the US for the duration of the internship
• Available 40 hours a week for the full internship
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027
• Comfortable learning software products quickly
• Laptop, headset and stable broadband
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

Nice to have

• Previous customer service, chat support or tutoring experience
• Knowledge of a second language for international customers
• Interest in SaaS products

Duration: 6 months

Start date: Immediately

Stipend: $18.00-$24.50/hr

What we offer

• Mentorship from a dedicated buddy and manager
• Return offer opportunities
• Home office setup stipend

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakeside Water.