Client Success Intern

Headquartered in Kansas City since 2002, the company now sells in 40 countries and supports customers in 11 languages. We're looking for a Client Success Intern. The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote, open to candidates across the US.

You'll help with

• Join customer review calls as note taker.
• Write and update help center articles and short how-to videos using Loom.
• Test new features before release and note anything confusing.
• Run onboarding calls with new customers and walk them through setup.
• Create canned responses for common questions.

You should be

• Based in the US for the duration of the internship.
• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028.
• Excellent written English. Most customer contact happens over chat and email.
• Patient and calm with frustrated customers.
• Laptop, headset and stable broadband.

3 months, starting Mar 2027. Stipend: $18.00 to $24.00 per hour.

Perks: Return offer opportunities, Company laptop, Home office setup stipend, Final presentation to leadership, Paid sick time, Flexible hours.

Duration: 3 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Merrimack Digital.