Client Success Intern

Since 2007, the company has expanded from listings into payments, shipping and seller financing.

About the role

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Our headquarters is in London, and about a third of the team works remotely from other countries. You will intern remotely with our team in London. We have hosted remote interns from several countries before. Working hours overlap with UK business hours. You need a reliable internet connection and somewhere quiet to work.

Day to day

• Track customer health scores and flag accounts with low usage.
• Escalate urgent technical issues to the product team with full context.
• Test new features before release and note anything confusing.
• Prepare renewal reminders and account summaries for the account manager.
• Create canned responses for common questions.

Requirements

• Based in the US for the duration of the internship.
• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Available 40 hours a week for the full internship.
• Patient and calm with frustrated customers.
• Able to follow written processes and response templates.
• Laptop, headset and stable broadband.
• Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Comfortable learning software products quickly.

Preferred

• Some technical comfort, like reading error messages or clearing a browser cache.
• Previous customer service, chat support or tutoring experience.

Duration: 12 weeks

Start date: Spring 2027

Stipend: $18.50 to $24.50 per hour

Perks

• Flexible hours.
• Intern events and speaker sessions (virtual)
• Home office setup stipend.
• Return offer opportunities.
• Final presentation to leadership.
• Mentorship from a dedicated buddy and manager.

Offers are contingent on a background check and drug screen.

Duration: 12 weeks. Start: Spring 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pennine Commerce.