Client Success Intern (Remote)

Regional hubs in New York support dedicated fleet and brokerage operations. Lots of phone time, lots of email, and a load board always open.

The program

Clevis Freight is hiring a Client Success Intern for Summer 2027. Clevis Freight is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Remote, open to candidates across the US. Most communication happens in Slack, with short video calls when needed.

Your projects

• Track customer health scores and flag accounts with low usage
• Run onboarding calls with new customers and walk them through setup
• Prepare renewal reminders and account summaries for the account manager
• Join customer review calls as note taker
• Escalate urgent technical issues to the product team with full context

Basic qualifications

• Based in the US for the duration of the internship
• Available 40 hours a week for the full internship
• Comfortable learning software products quickly
• Confident speaking on video calls with business users
• Typing speed of 35 words per minute or more
• Currently pursuing any bachelor's or master's degree, graduating in 2028
• Patient and calm with frustrated customers
• Laptop, headset and stable broadband

Preferred qualifications

• Previous customer service, chat support or tutoring experience

What you'll learn

• Customer feedback analysis that feeds into product decisions
• You will own a small group of accounts by the end of the internship
• Writing clear support replies and help articles

Program dates: Summer 2027, 10 weeks.

Pay: $21.50 - $24.00/hr

Benefits for interns

• Intern events and speaker sessions (virtual)
• Company laptop
• Mentorship from a dedicated buddy and manager

Clevis Freight is an Equal Opportunity Employer, including disability and protected veteran status.

Duration: 10 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Clevis Freight Inc..