Client Success Intern (Remote)

ABOUT US

Marlowe Group is a management and technology consulting firm with 7,000 employees worldwide. Our practices cover strategy, operations, technology implementation, risk and human capital. We write a lot: proposals, status reports, slide decks and final reports.

OVERVIEW

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in the US. We have no office requirement. We talk mostly in Slack and hop on quick calls when something needs discussing.

RESPONSIBILITIES

• Escalate urgent technical issues to the product team with full context
• Follow up with inactive users by email to understand what is blocking them
• Track customer health scores and flag accounts with low usage
• Log bugs and feature requests in Jira with clear steps and screenshots
• Collect NPS and CSAT feedback and summarise themes each month
• Create canned responses for common questions
• Maintain customer records and call notes in HubSpot

WHO CAN APPLY

• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Based in the US for the duration of the internship
• Available 40 hours a week for the full internship
• Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028
• Laptop, headset and stable broadband
• Able to follow written processes and response templates
• Excellent written English. Most customer contact happens over chat and email
• Typing speed of 35 words per minute or more
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

PREFERRED

• Familiarity with any help desk tool
• Knowledge of a second language for international customers

WHAT YOU'LL LEARN

• Certificate, and a full-time offer for strong performers when roles open
• Customer feedback analysis that feeds into product decisions
• How SaaS customer success teams onboard, support and retain customers

Duration: 12 weeks

Start date: May 2027

Stipend: $18.50 - $26.50 per hour

PERKS

• Paid sick time
• Learning and development stipend
• Paid company holidays
• Company laptop
• Mentorship from a dedicated buddy and manager

Duration: 12 weeks. Start: May 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marlowe Group.