Client Success Intern

Who we are

Paralegals here draft pleadings, manage the calendar and talk to clients every day. Still family owned, 59 years on.

The internship

Remote internship for students who are patient, clear communicators and like solving problems for people. This role is fully remote within the US.

Day to day

• Prepare renewal reminders and account summaries for the account manager
• Maintain customer records and call notes in HubSpot
• Escalate urgent technical issues to the product team with full context
• Collect NPS and CSAT feedback and summarise themes each month
• Run onboarding calls with new customers and walk them through setup
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Follow up with inactive users by email to understand what is blocking them
• Test new features before release and note anything confusing

What we're looking for

• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028
• Available 40 hours a week for the full internship
• Typing speed of 35 words per minute or more
• Basic Google Sheets or Excel skills
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Patient and calm with frustrated customers
• Confident speaking on video calls with business users

Nice to have

• Familiarity with any help desk tool

What you'll learn

• Writing clear support replies and help articles
• You will own a small group of accounts by the end of the internship

Duration: 6 months

Start date: Jan 2027

Stipend: $20.50 to $22.50 per hour

What we offer

• Home office setup stipend
• Learning and development stipend
• Flexible hours

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at San Antonio PLLC.