Client Success Intern

Clients are mostly homeowners in New York City who found us through referrals. Sanchez & Sons Design-Build is a small builder with a crew of 34 carpenters and laborers.

The internship:

Sanchez & Sons Design-Build is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. This role is fully remote within the US. Strong written English is important, since much of our work is async.

Day to day:

• Test new features before release and note anything confusing.
• Collect NPS and CSAT feedback and summarise themes each month.
• Write and update help center articles and short how-to videos using Loom.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Track customer health scores and flag accounts with low usage.
• Prepare renewal reminders and account summaries for the account manager.

What we're looking for:

• Based in the US for the duration of the internship.
• Currently enrolled in a bachelor's or master's program, graduating 2026 or 2027.
• Available 40 hours a week for the full internship.
• Able to follow written processes and response templates.
• Basic Google Sheets or Excel skills.
• Confident speaking on video calls with business users.
• Laptop, headset and stable broadband.
• Typing speed of 35 words per minute or more.

What you get out of it:

• How SaaS customer success teams onboard, support and retain customers.
• Writing clear support replies and help articles.

Duration: 6 months

Start date: Immediately

Stipend: $20.00 - $24.00 per hour

What we offer:

• Flexible hours.
• Paid sick time.
• Home office setup stipend.
• Return offer opportunities.
• Learning and development stipend.
• Paid company holidays.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sanchez & Sons Design-Build.