Client Success Intern

We arrange truckload, LTL and intermodal shipments for manufacturers and retailers. We're looking for a Client Success Intern. Shenandoah Supply Chain is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. Remote, open to candidates across the US. You need a reliable internet connection and somewhere quiet to work.

The work:

• Maintain customer records and call notes in HubSpot.
• Prepare renewal reminders and account summaries for the account manager.
• Write and update help center articles and short how-to videos using Loom.
• Follow up with inactive users by email to understand what is blocking them.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Requirements:

• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Based in the US for the duration of the internship.
• Comfortable learning software products quickly.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Basic Google Sheets or Excel skills.

4 months, starting Jan 2027. Stipend: $20.00-$21.50/hr.

Perks: Mentorship from a dedicated buddy and manager, Final presentation to leadership, Intern events and speaker sessions (virtual), Company laptop, Return offer opportunities, Flexible hours.

This position requires a background check.

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Shenandoah Supply Chain LLC.