Client Success Intern

Commercial lines, personal lines and specialty programs are run as separate business units. We're looking for a Client Success Intern. The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in the US. We have no office requirement.

The work

• Maintain customer records and call notes in HubSpot.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Test new features before release and note anything confusing.
• Track customer health scores and flag accounts with low usage.

You should be

• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028.
• Available 40 hours a week for the full internship.
• Comfortable learning software products quickly.
• Basic Google Sheets or Excel skills.
• Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028.

10 weeks, starting Summer 2027. Stipend: $21.50 - $25.00/hr.

Perks: Final presentation to leadership, Learning and development stipend, Paid company holidays.

We are unable to sponsor visas for this position.

Duration: 10 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Smith Underwriters.