Client Success Intern

About us

The network operations center monitors every node and outage alert, day and night. Cable splicing, OTDR testing and directional boring are all done by in-house crews. Most installers work four 10s, with Saturday coverage on a rotation.

About the role

Soffit Connect is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Fully remote. You can work from anywhere in the US. You need a reliable internet connection and somewhere quiet to work.

What you'll do

• Log bugs and feature requests in Jira with clear steps and screenshots
• Prepare renewal reminders and account summaries for the account manager
• Create canned responses for common questions
• Run onboarding calls with new customers and walk them through setup
• Maintain customer records and call notes in HubSpot
• Follow up with inactive users by email to understand what is blocking them

What we're looking for

• Based in the US for the duration of the internship
• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028
• Available 40 hours a week for the full internship
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Patient and calm with frustrated customers
• Able to follow written processes and response templates
• Basic Google Sheets or Excel skills
• Laptop, headset and stable broadband
• Comfortable learning software products quickly

Nice to have

• Knowledge of a second language for international customers
• Previous customer service, chat support or tutoring experience
• Familiarity with any help desk tool

Duration: 16 weeks

Start date: Jan 2027

Stipend: $20.00 - $23.50 per hour

What we offer

• Intern events and speaker sessions (virtual)
• Flexible hours
• Company laptop

Offers are contingent on a background check and drug screen.

Duration: 16 weeks. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Soffit Connect Inc..