Client Success Intern

The firm runs on CCH Axcess, Caseware and a client portal for document exchange. We're looking for a Client Success Intern. The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. The company is based in Düsseldorf, Germany. We are a distributed team spread across a few time zones. You will intern remotely with our team in Düsseldorf. We have hosted remote interns from several countries before. Working hours overlap with Central European Time.

The work:

• Run onboarding calls with new customers and walk them through setup.
• Maintain customer records and call notes in HubSpot.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Write and update help center articles and short how-to videos using Loom.
• Collect NPS and CSAT feedback and summarise themes each month.

You should be:

• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Based in the US for the duration of the internship.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Basic Google Sheets or Excel skills.
• Patient and calm with frustrated customers.

5 months, starting Mar 2027. Stipend: $21.50 - $22.50/hr.

Perks: Intern events and speaker sessions (virtual), Mentorship from a dedicated buddy and manager, Paid company holidays, Return offer opportunities, Home office setup stipend.

Duration: 5 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Steuerberatung Zimmermann GmbH.