Client Success Intern

ABOUT STONEBRIDGE ASSURANCE

Founded as a farmers' mutual in 1933, the company is now one of the larger mutual insurers in the US. Founded in 1933, we now have 9,000 employees.

THE INTERNSHIP

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote, open to candidates across the US. You will need a reliable internet connection and a quiet place to work.

RESPONSIBILITIES

• Write and update help center articles and short how-to videos using Loom.
• Test new features before release and note anything confusing.
• Prepare renewal reminders and account summaries for the account manager.
• Join customer review calls as note taker.
• Maintain customer records and call notes in HubSpot.
• Collect NPS and CSAT feedback and summarise themes each month.

WHO CAN APPLY

• Available 40 hours a week for the full internship.
• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Confident speaking on video calls with business users.
• Laptop, headset and stable broadband.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.

PREFERRED

• Interest in SaaS products.
• Knowledge of a second language for international customers.

WHAT YOU GET OUT OF IT

• Customer feedback analysis that feeds into product decisions.
• You will own a small group of accounts by the end of the internship.
• Certificate, and a full-time offer for strong performers when roles open.

Duration: 10-12 weeks

Start date: Summer 2027

Stipend: $19.00 - $24.50 an hour

PERKS

• Home office setup stipend.
• Final presentation to leadership.
• Company laptop.

We review applications on a rolling basis.

Duration: 10-12 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stonebridge Assurance.