Client Success Intern, Summer 2027

Fresno CPAs is a 33-person tax and accounting office run by its founding partner. We're looking for a Client Success Intern, Summer 2027. Fresno CPAs is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. This role is fully remote within the US.

You'll help with:

• Collect NPS and CSAT feedback and summarise themes each month.
• Run onboarding calls with new customers and walk them through setup.
• Track customer health scores and flag accounts with low usage.
• Prepare renewal reminders and account summaries for the account manager.
• Test new features before release and note anything confusing.

About you:

• Based in the US for the duration of the internship.
• Available 40 hours a week for the full internship.
• Laptop, headset and stable broadband.
• Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028.
• Basic Google Sheets or Excel skills.

10 weeks, starting Summer 2027. Stipend: $17.50 - $21.50 per hour.

Perks: Learning and development stipend, Flexible hours, Paid company holidays, Company laptop, Mentorship from a dedicated buddy and manager, Return offer opportunities.

Duration: 10 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fresno CPAs.