Client Success Intern, Summer 2027

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Our claims organization handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail.

Overview:

Garnetrun Assurance is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. You can work from home anywhere in the US. We have no office requirement.

Day to day:

• Join customer review calls as note taker.
• Test new features before release and note anything confusing.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Collect NPS and CSAT feedback and summarise themes each month.
• Escalate urgent technical issues to the product team with full context.
• Prepare renewal reminders and account summaries for the account manager.
• Run onboarding calls with new customers and walk them through setup.

Who can apply:

• Available 40 hours a week for the full internship.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Based in the US for the duration of the internship.
• Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028.
• Comfortable learning software products quickly.
• Excellent written English. Most customer contact happens over chat and email.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Typing speed of 35 words per minute or more.

What you get out of it:

• How SaaS customer success teams onboard, support and retain customers.
• Writing clear support replies and help articles.
• Certificate, and a full-time offer for strong performers when roles open.

Duration: 10 weeks

Start date: Summer 2027

Stipend: $22.50 - $24.00/hr

What we offer:

• Learning and development stipend.
• Return offer opportunities.
• Final presentation to leadership.
• Flexible hours.

No agencies or third-party recruiters, please.

Duration: 10 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Garnetrun Assurance LLC.