Client Success Intern

About us:

School districts license our reading and math curriculum for grades K through 8. Instructional designers, video editors and subject matter experts work together on each course. Founded in 2002, we now have 60 employees. Most of the team are former teachers.

About the role:

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote position. Most of the team is in Philadelphia, but nobody is required to come in. Normal business hours, Monday to Friday, with some flexibility. We ship you a laptop and accessories before your first day.

What you'll do:

• Run onboarding calls with new customers and walk them through setup.
• Prepare renewal reminders and account summaries for the account manager.
• Follow up with inactive users by email to understand what is blocking them.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Join customer review calls as note taker.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Test new features before release and note anything confusing.

What we're looking for:

• Based in the US for the duration of the internship.
• Available 40 hours a week for the full internship.
• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Typing speed of 35 words per minute or more.
• Comfortable learning software products quickly.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028.
• Laptop, headset and stable broadband.

Nice to have:

• Previous customer service, chat support or tutoring experience.
• Some technical comfort, like reading error messages or clearing a browser cache.

Duration: 4 months

Start date: Feb 2027

Stipend: $17.50 - $23.50 an hour

What we offer:

• Home office setup stipend.
• Paid sick time.
• Paid company holidays.
• Final presentation to leadership.
• Intern events and speaker sessions (virtual)

Duration: 4 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Swallowview Learning LLC.