Client Success Intern

Who we are:

Personal lines make up about 70 percent of premium. Our producers answer their own phones and visit commercial clients in person. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

The internship:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote within the US. The team meets in San Jose once a quarter, travel covered.

Responsibilities:

• Write and update help center articles and short how-to videos using Loom.
• Collect NPS and CSAT feedback and summarise themes each month.
• Maintain customer records and call notes in HubSpot.
• Prepare renewal reminders and account summaries for the account manager.
• Test new features before release and note anything confusing.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Escalate urgent technical issues to the product team with full context.

Requirements:

• Available 40 hours a week for the full internship.
• Based in the US for the duration of the internship.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Able to follow written processes and response templates.
• Excellent written English. Most customer contact happens over chat and email.
• Laptop, headset and stable broadband.
• Confident speaking on video calls with business users.

What you get out of it:

• How SaaS customer success teams onboard, support and retain customers.
• Customer feedback analysis that feeds into product decisions.
• Certificate, and a full-time offer for strong performers when roles open.

Duration: 6 months

Start date: Dec 2026

Stipend: $21.00-$26.50 an hour

Perks:

• Paid company holidays.
• Paid sick time.
• Company laptop.
• Learning and development stipend.
• Flexible hours.
• Mentorship from a dedicated buddy and manager.

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tremont Insurance Group Inc..