Client Success Intern

Our recruiters interview every candidate in person before placing them. Branch hours are 7:30 to 5, with one person on call for after-hours orders.

Overview

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in the US. We have no office requirement. Communication happens mostly in Slack and short video calls.

What you'll do

• Write and update help center articles and short how-to videos using Loom
• Collect NPS and CSAT feedback and summarise themes each month
• Track customer health scores and flag accounts with low usage
• Prepare renewal reminders and account summaries for the account manager
• Follow up with inactive users by email to understand what is blocking them
• Create canned responses for common questions
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Test new features before release and note anything confusing

Requirements

• Available 40 hours a week for the full internship
• Based in the US for the duration of the internship
• Patient and calm with frustrated customers
• Basic Google Sheets or Excel skills
• Currently pursuing any bachelor's or master's degree, graduating in 2028
• Able to follow written processes and response templates
• Comfortable learning software products quickly

What you'll learn

• How SaaS customer success teams onboard, support and retain customers
• You will own a small group of accounts by the end of the internship
• Certificate, and a full-time offer for strong performers when roles open

Duration: 6 months

Start date: Mar 2027

Stipend: $19.00 to $23.00/hr

What we offer

• Home office setup stipend
• Paid sick time
• Mentorship from a dedicated buddy and manager
• Flexible hours
• Paid company holidays

Duration: 6 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Walker Workforce LLC.