Customer Service Intern

Everyone writes, edits, takes photos and posts to the website. We're looking for a Customer Service Intern. Remote internship for students who are patient, clear communicators and like solving problems for people. Remote internship with a team based in New York City. The stipend is paid at the end of each month. You will need at least 4 hours of overlap with US Eastern time. A quiet workspace and good internet are required.

You'll help with

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Write and update help centre articles and short how-to videos using Loom.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Collect NPS and CSAT feedback and summarise themes each month.
• Track customer health scores and flag accounts with low usage.

About you

• Women wanting to start or restart their career can also apply.
• Are available for a full-time work from home internship for the entire duration.
• Typing speed of 35 words per minute or more.
• Confident speaking on video calls with business users.
• Laptop, headset and stable broadband.

6 months, starting immediately. Stipend: $250-$260 per month.

Perks: Letter of recommendation, Flexible work hours, Internet allowance.

Candidates must be eligible to work in.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bancroft Press LLC.