Customer Service Intern

About us:

Most new business comes from referrals by existing clients. Family owned and operated since 1998.

Overview:

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote, open to candidates across Bangladesh.

Responsibilities:

• Test new features before release and note anything confusing.
• Create canned responses for common questions.
• Write and update help centre articles and short how-to videos using Loom.
• Maintain customer records and call notes in HubSpot.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Run onboarding calls with new customers and walk them through setup.
• Collect NPS and CSAT feedback and summarise themes each month.

Requirements:

• Final-year students or recent graduates of BSc in CSE, EEE, BBA or a related subject.
• Own laptop and a reliable internet connection.
• Available for at least 30 hours a week from home.
• Able to follow written processes and response templates.
• Confident speaking on video calls with business users.
• Typing speed of 35 words per minute or more.
• Excellent written English. Most customer contact happens over chat and email.
• Laptop, headset and stable broadband.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.

What you'll learn:

• How SaaS customer success teams onboard, support and retain customers.
• You will own a small group of accounts by the end of the internship.
• Certificate, and a full-time offer for strong performers when roles open.
• Writing clear support replies and help articles.

Duration: 2 months

Start date: Dec 2026

Stipend: BDT 10,000 - BDT 13,000 pcm

Perks:

• Internet allowance.
• Laptop provided for the internship.
• Informal dress code.

Duration: 2 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Basak Mutual.