Customer Service Intern

About the work from home internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Your day-to-day work will include:

1. Collect NPS and CSAT feedback and summarise themes each month.

2. Follow up with inactive users by email to understand what is blocking them

3. Maintain customer records and call notes in HubSpot.

4. Escalate urgent technical issues to the product team with full context

5. Track customer health scores and flag accounts with low usage.

6. Create canned responses for common questions

7. Prepare renewal reminders and account summaries for the account manager.

Skill(s) required: Problem Solving, MS-Excel, Freshdesk, English Proficiency (Written), Email Writing, Customer Support, Ticketing Systems

Eligibility

1. Own a laptop and have stable internet at home

2. Women returning to work after a career break are welcome to apply

3. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (between December 2027 and June 2028 batch)

4. Can commit full time, from home, for the whole internship

Stipend: ₹23,000 - ₹24,000 monthly

Duration: 4 months

Start date: Jan 2027

Perks: Pre-placement offer (PPO) for strong performers, Free access to paid learning courses, Job offer on successful completion

Number of openings: 3

About Wrenstack Logistics

We handle millions of shipments a year across truck, rail, ocean and air.

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenstack Logistics GmbH.