Customer Service Intern

About the work from home internship

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Selected intern's day-to-day responsibilities include:

1. Maintain customer records and call notes in HubSpot

2. Write and update help centre articles and short how-to videos using Loom

3. Create canned responses for common questions.

4. Test new features before release and note anything confusing.

5. Prepare renewal reminders and account summaries for the account manager.

Skill(s) required: Problem Solving, English Proficiency (Written), MS-Excel, Email Writing, Ticketing Systems, Client Relationship Management (CRM)

Eligibility

1. Can start immediately or within two weeks

2. Have a working laptop and a stable internet connection

3. Are available for a full-time work from home internship for the entire duration

4. Women starting or restarting their careers are encouraged to apply

Stipend: $200-$300/month

Duration: 6 months

Start date: Within 2 weeks

Perks: Laptop provided for the internship, Job offer on successful completion, Letter of recommendation, Mentorship from senior team members

Number of openings: 8

About Mitchell Benefits

Our claims team handles property and auto claims from first notice of loss through settlement. Employee benefits clients use us for group health, dental, vision and life plans. We started in 1975 and have grown to about 60 people. Hail season means long days for field adjusters.

We may close the role early, so do not wait too long to apply.

Duration: 6 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mitchell Benefits.