Customer Service Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Test new features before release and note anything confusing

2. Run onboarding calls with new customers and walk them through setup.

3. Escalate urgent technical issues to the product team with full context

4. Write and update help centre articles and short how-to videos using Loom

5. Join customer review calls as note taker.

6. Prepare renewal reminders and account summaries for the account manager.

7. Track customer health scores and flag accounts with low usage

Skill(s) required: English Proficiency (Written), Email Writing, Client Relationship Management (CRM), Zendesk, Ticketing Systems

Who should apply

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

2. Are available for a full-time work from home internship for the entire duration

3. Have a working laptop and a stable internet connection

4. Are able to join within 15 days

Stipend: ₹13,000-₹16,000/month (fixed)

Duration: 4 months

Start date: Immediately

Perks: Job offer on successful completion, Laptop provided for the internship, Flexible work hours

Number of openings: 3

About RT Caregivers

Clients pay privately, through long-term care insurance, or through state waiver programs.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RT Caregivers Pvt Ltd.