Customer Service Intern

About the internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Your day-to-day work will include:

1. Escalate urgent technical issues to the product team with full context

2. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

3. Write and update help centre articles and short how-to videos using Loom

4. Maintain customer records and call notes in HubSpot

5. Follow up with inactive users by email to understand what is blocking them

6. Prepare renewal reminders and account summaries for the account manager

7. Test new features before release and note anything confusing

8. Log bugs and feature requests in Jira with clear steps and screenshots.

Skill(s) required: Freshdesk, Email Writing, MS-Excel

Eligibility

1. Available for at least 30 hours a week from home

2. Final-year students or recent graduates of BSc in CSE, EEE, BBA or a related subject

3. Own laptop and a reliable internet connection

Stipend: BDT 16,000 - BDT 20,000 pcm + incentives

Duration: 1 month | Start date: Within 2 weeks

Perks: Internet allowance, Informal dress code, Laptop provided for the internship, 5 days a week

Number of openings: 2

About the company

We know our clients well, often three generations of the same family. Most clients live within an hour's drive and come in for reviews twice a year.

Duration: 1 month. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chestnutpath Planning Group LLC.