Customer Service Intern

Personal lines make up about 70 percent of premium. We're looking for a Customer Service Intern. Bhaktapur Mutual is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Remote, open to candidates across Nepal. Please make sure you have a quiet place to work and a solid internet connection.

You'll help with:

• Follow up with inactive users by email to understand what is blocking them
• Log bugs and feature requests in Jira with clear steps and screenshots
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Prepare renewal reminders and account summaries for the account manager
• Run onboarding calls with new customers and walk them through setup

Requirements:

• Own laptop and a reliable internet connection
• Available for the full internship period, work from home
• Typing speed of 35 words per minute or more
• Excellent written English. Most customer contact happens over chat and email
• Confident speaking on video calls with business users

3 months, starting immediately. Stipend: NPR 12,000 to NPR 13,000 a month.

Perks: Performance bonus, Mentorship from senior team members, 5 days a week, Pre-placement offer (PPO) for strong performers, Flexible work hours.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bhaktapur Mutual Pvt. Ltd..