Customer Service Intern

About the internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Run onboarding calls with new customers and walk them through setup

2. Maintain customer records and call notes in HubSpot

3. Log bugs and feature requests in Jira with clear steps and screenshots

4. Prepare renewal reminders and account summaries for the account manager

5. Escalate urgent technical issues to the product team with full context.

6. Follow up with inactive users by email to understand what is blocking them

Skill(s) required: Freshdesk, Effective Communication, Problem Solving, English Proficiency (Written), Email Writing, Zendesk, Client Relationship Management (CRM)

Eligibility

1. Can start immediately or within two weeks

2. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)

3. Can commit full time, from home, for the whole internship

4. Have a working laptop and a stable internet connection

Stipend: ₹14,000 - ₹16,000 per month + incentives

Duration: 3 months

Start date: Immediately

Perks: Job offer on successful completion, Free access to paid learning courses, 5 days a week, Certificate, Performance bonus, Mentorship from senior team members

Number of openings: 5

About Bharat Bank

Commercial clients use our treasury management services for ACH, positive pay, remote deposit and wires. Most lenders have lived in the area for decades and know their borrowers.

Candidates must be eligible to work in.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bharat Bank.