Customer Service Intern

About the internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Write and update help centre articles and short how-to videos using Loom

2. Prepare renewal reminders and account summaries for the account manager.

3. Follow up with inactive users by email to understand what is blocking them

4. Run onboarding calls with new customers and walk them through setup.

5. Collect NPS and CSAT feedback and summarise themes each month

6. Create canned responses for common questions.

Skill(s) required: Problem Solving, English Proficiency (Written), Ticketing Systems, MS-Excel, Effective Communication, Zendesk, Customer Support

Eligibility

1. Can start immediately or within two weeks

2. Women starting or restarting their careers are encouraged to apply

3. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)

4. Available for a full-time (work from home) internship for the full duration

Stipend: $250 - $300 per month

Duration: 6 months | Start date: Dec 2026

Perks: Free access to paid learning courses, Pre-placement offer (PPO) for strong performers, Letter of recommendation, 5 days a week, Job offer on successful completion

Number of openings: 1

About the company

We are a multispecialty group with primary care, cardiology, endocrinology and orthopedics. Carrasco Centro Médico is a family medicine practice seeing patients of all ages for checkups, chronic conditions and same-day sick visits. Still family owned, 61 years on.

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Carrasco Centro Médico S.L..