Customer Service Intern

Customers include contractors, manufacturers, institutions and government agencies. Most branch managers started on the counter or in the warehouse.

Overview:

Chakraborty Building Supply is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Fully remote. You can work from anywhere in India. Please make sure you have dependable internet and backup power.

Responsibilities:

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Collect NPS and CSAT feedback and summarise themes each month
• Escalate urgent technical issues to the product team with full context
• Test new features before release and note anything confusing
• Prepare renewal reminders and account summaries for the account manager
• Maintain customer records and call notes in HubSpot
• Log bugs and feature requests in Jira with clear steps and screenshots

Who can apply:

• Women starting or restarting their careers are encouraged to apply
• Available for a full-time (work from home) internship for the full duration
• Can start immediately or within two weeks
• Have their own laptop and a reliable internet connection
• Basic Google Sheets or Excel skills
• Typing speed of 35 words per minute or more
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Confident speaking on video calls with business users
• Able to follow written processes and response templates

What you'll learn:

• Customer feedback analysis that feeds into product decisions
• Using a real help desk, CRM and bug tracker

Duration: 3 months

Start date: Immediately

Stipend: ₹13,000 - ₹18,000 monthly

What we offer:

• Certificate
• Mentorship from senior team members
• Performance bonus

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chakraborty Building Supply.