Customer Service Intern

About the internship

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Follow up with inactive users by email to understand what is blocking them.

2. Create canned responses for common questions.

3. Maintain customer records and call notes in HubSpot

4. Track customer health scores and flag accounts with low usage.

5. Run onboarding calls with new customers and walk them through setup

Skill(s) required: Freshdesk, Problem Solving, MS-Excel

Who can apply

1. Available for at least 30 hours a week, work from home

2. Based anywhere in Pakistan

Stipend: $150 to $200/month + incentives

Duration: 2 months | Start date: Immediately

Perks: 5 days a week, Mentorship from senior team members, Letter of recommendation, Internet allowance, Free access to paid learning courses, Laptop provided for the internship

Number of openings: 3

About the company

Clerc & Meier is a management and technology consulting firm with 2,200 employees worldwide. Headquartered in Zürich, the firm is employee-owned. Every new hire gets a mentor outside their reporting line.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Clerc & Meier AG.