Customer Service Intern

Internship details

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. As an intern, you will:

1. Log bugs and feature requests in Jira with clear steps and screenshots

2. Maintain customer records and call notes in HubSpot.

3. Prepare renewal reminders and account summaries for the account manager.

4. Follow up with inactive users by email to understand what is blocking them

5. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

Skill(s) required: MS-Excel, Freshdesk, Zendesk, Email Writing, Customer Support

Eligibility

1. Have their own laptop and a reliable internet connection

2. Available for a full-time (work from home) internship for the full duration

3. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)

Stipend: $300 - $350 per month

Duration: 6 months

Start date: Within 2 weeks

Perks: Certificate, Mentorship from senior team members, Flexible work hours, Job offer on successful completion, 5 days a week

Number of openings: 4

About the company

Since 1982, the firm has grown through acquisitions of independent advisory practices. Conseil Steiner manages assets for more than 200,000 clients through 120 offices. Most staff have been with the firm for more than eight years.

Duration: 6 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Conseil Steiner Sàrl.