Customer Service Intern

About the internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Selected intern's day-to-day responsibilities include:

1. Log bugs and feature requests in Jira with clear steps and screenshots.

2. Write and update help centre articles and short how-to videos using Loom

3. Maintain customer records and call notes in HubSpot

4. Test new features before release and note anything confusing.

5. Join customer review calls as note taker

6. Collect NPS and CSAT feedback and summarise themes each month.

7. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

8. Escalate urgent technical issues to the product team with full context

Skill(s) required: MS-Excel, Effective Communication, Customer Support, Problem Solving, English Proficiency (Written), Email Writing, Ticketing Systems

Who should apply

1. Have a working laptop and a stable internet connection

2. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

3. Can start immediately or within two weeks

4. Are available for a full-time work from home internship for the entire duration

Stipend: ₹14,000 - ₹17,000/month + performance bonus

Duration: 3 months

Start date: Immediately

Perks: 5 days a week, Free access to paid learning courses, Laptop provided for the internship, Certificate

Number of openings: 6

About the company

Coveflow Capital manages assets for more than 200,000 clients through 120 offices. Headquartered in Lucknow, the company runs operations centres in Uttar Pradesh and two other locations. Compliance reviews outgoing client email, so expect to write carefully.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coveflow Capital Pvt Ltd.