Customer Service Intern

About the internship

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Test new features before release and note anything confusing.

2. Escalate urgent technical issues to the product team with full context

3. Maintain customer records and call notes in HubSpot.

4. Run onboarding calls with new customers and walk them through setup.

5. Collect NPS and CSAT feedback and summarise themes each month.

6. Log bugs and feature requests in Jira with clear steps and screenshots

7. Join customer review calls as note taker

8. Track customer health scores and flag accounts with low usage.

Skill(s) required: Effective Communication, English Proficiency (Written), Problem Solving, Client Relationship Management (CRM), Customer Support, Ticketing Systems

Eligibility

1. Can start right away or within the next two weeks

2. Available for a full-time (work from home) internship for the full duration

Stipend: ₹14,000 to ₹15,000 per month + incentives

Duration: 2 months

Start date: Immediately

Perks: Pre-placement offer (PPO) for strong performers, Informal dress code, 5 days a week, Free access to paid learning courses

Number of openings: 3

About the company

Most new business comes from referrals by existing clients. Second-generation ownership: the founder's daughter runs the agency now. We have been family run since 2000.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DHE Insurance Agency Pvt Ltd.