Customer Service Intern

About the internship

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

2. Escalate urgent technical issues to the product team with full context

3. Follow up with inactive users by email to understand what is blocking them

4. Write and update help centre articles and short how-to videos using Loom

5. Track customer health scores and flag accounts with low usage

Skill(s) required: Problem Solving, Freshdesk, Effective Communication, Email Writing, Client Relationship Management (CRM), Ticketing Systems, MS-Excel

Who should apply

1. Available for the full internship period, work from home

2. Own laptop and a reliable internet connection

Stipend: NPR 10,000 - NPR 14,000 per month

Duration: 3 months | Start date: Dec 2026

Perks: Internet allowance, Performance bonus, Free access to paid learning courses, Letter of recommendation

Number of openings: 10

About Driftport Electric

Family-run since 2013, now on the third generation. Small shop, steady work, and no cold-calling customers. Most of our foremen started here as apprentices.

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Driftport Electric.