Customer Service Intern

About the work from home internship

Remote internship for students who are patient, clear communicators and like solving problems for people. As an intern, you will:

1. Run onboarding calls with new customers and walk them through setup.

2. Follow up with inactive users by email to understand what is blocking them.

3. Maintain customer records and call notes in HubSpot

4. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

5. Write and update help centre articles and short how-to videos using Loom

6. Log bugs and feature requests in Jira with clear steps and screenshots

7. Prepare renewal reminders and account summaries for the account manager.

Skill(s) required: Effective Communication, Problem Solving, Client Relationship Management (CRM), MS-Excel

Eligibility

1. Available for at least 30 hours a week, work from home

2. Based anywhere in Pakistan

3. Have a working laptop and a stable internet connection, ideally with a UPS backup

4. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

Stipend: PKR 41,000 - PKR 48,000 a month

Duration: 1 month

Start date: Immediately

Perks: Laptop provided for the internship, Job offer on successful completion, Performance bonus

Number of openings: 6

About Driftward Benefits

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Catastrophe teams deploy adjusters within days of a major storm. We close at 3 p.m. on Fridays in the summer.

Tell us your notice period and what salary you are looking for.

Duration: 1 month. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Driftward Benefits.