Customer Service Intern

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. We're looking for a Customer Service Intern. The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Our headquarters is in London, and about a third of the team works remotely from other countries. Remote internship with a team based in London. The stipend is paid at the end of each month. Working hours overlap with UK business hours.

What you will do:

• Join customer review calls as note taker.
• Write and update help centre articles and short how-to videos using Loom.
• Track customer health scores and flag accounts with low usage.
• Prepare renewal reminders and account summaries for the account manager.
• Collect NPS and CSAT feedback and summarise themes each month.

Requirements:

• Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program.
• Own a laptop and have stable internet at home, ideally with a UPS backup.
• Able to follow written processes and response templates.
• Excellent written English. Most customer contact happens over chat and email.
• Typing speed of 35 words per minute or more.

4 months, starting Jan 2027. Stipend: $150 to $200 monthly.

Perks: Certificate, Laptop provided for the internship, Performance bonus, Flexible work hours, Job offer on successful completion.

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at EJ Insurance Group.