Customer Service Intern

About the internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Your day-to-day work will include:

1. Prepare renewal reminders and account summaries for the account manager.

2. Track customer health scores and flag accounts with low usage.

3. Write and update help centre articles and short how-to videos using Loom

4. Run onboarding calls with new customers and walk them through setup

5. Log bugs and feature requests in Jira with clear steps and screenshots

Skill(s) required: Freshdesk, Effective Communication, Email Writing, Zendesk, MS-Excel

Who should apply

1. Have a working laptop and a stable internet connection

2. Are able to join within 15 days

3. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)

4. Women wanting to start or restart their career can also apply

Stipend: ₹23,000 - ₹24,500 per month

Duration: 3 months

Start date: Immediately

Perks: 5 days a week, Mentorship from senior team members, Certificate

Number of openings: 3

About the company

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Product, engineering and support teams work out of offices in Tel Aviv, Tel Aviv District and two nearshore delivery centres.

We may close this posting early once we have enough applications.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fieldgate Labs Ltd..