Customer Service Intern

Internship details

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Prepare renewal reminders and account summaries for the account manager

2. Escalate urgent technical issues to the product team with full context

3. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

4. Join customer review calls as note taker

5. Write and update help centre articles and short how-to videos using Loom.

6. Create canned responses for common questions.

7. Log bugs and feature requests in Jira with clear steps and screenshots

Skill(s) required: Ticketing Systems, Problem Solving, Customer Support, Zendesk, Freshdesk, Client Relationship Management (CRM), Effective Communication

Who should apply

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)

2. Women returning to work after a career break are welcome to apply

3. Have a working laptop and a stable internet connection

Stipend: ₹13,000 - ₹15,000 monthly (fixed)

Duration: 4 months

Start date: Immediately

Perks: Letter of recommendation, Certificate, Mentorship from senior team members, Flexible work hours, Informal dress code

Number of openings: 5

About the company

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Product, engineering and support teams work out of offices in Bengaluru, Karnataka and two nearshore delivery centres.

Candidates must be eligible to work in.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ghosh Systems Pvt Ltd.