Customer Service Intern

About the work from home internship

GL Networks is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. As an intern, you will:

1. Create canned responses for common questions.

2. Join customer review calls as note taker.

3. Escalate urgent technical issues to the product team with full context.

4. Maintain customer records and call notes in HubSpot

5. Log bugs and feature requests in Jira with clear steps and screenshots

6. Run onboarding calls with new customers and walk them through setup

7. Test new features before release and note anything confusing

8. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

Skill(s) required: Effective Communication, Email Writing, Customer Support, MS-Excel, Freshdesk, Zendesk

Who can apply

1. Students or recent graduates of BIT, BCA, BBA, BBS or a related program

2. Own laptop and a reliable internet connection

3. Based in Nepal

4. Available for the full internship period, work from home

Stipend: NPR 12,000 - NPR 14,000 pcm

Duration: 3 months | Start date: Jan 2027

Perks: Certificate, Performance bonus, Internet allowance, Free access to paid learning courses

Number of openings: 2

About GL Networks

Typical projects include office moves, server migrations to Azure, and replacing aging switches and access points. Clients rely on us for laptop setup, Intune enrolment, backup monitoring and after-hours help when something breaks. After-hours on-call comes around every fourth week.

Please submit your CV in English.

Duration: 3 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at GL Networks Pvt. Ltd..