Customer Service Intern

Internship details

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Write and update help centre articles and short how-to videos using Loom

2. Create canned responses for common questions.

3. Maintain customer records and call notes in HubSpot.

4. Log bugs and feature requests in Jira with clear steps and screenshots.

5. Track customer health scores and flag accounts with low usage.

6. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

Skill(s) required: Customer Support, Ticketing Systems, Client Relationship Management (CRM), MS-Excel

Who should apply

1. Women returning to work after a career break are welcome to apply

2. Have their own laptop and a reliable internet connection

Stipend: ₹15,000 - ₹16,000 monthly

Duration: 3 months | Start date: Dec 2026

Perks: Pre-placement offer (PPO) for strong performers, Free access to paid learning courses, Letter of recommendation

Number of openings: 2

About Hegde Managed Services

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Lunch is usually whatever is closest to the client site.

Only shortlisted candidates will be contacted.

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hegde Managed Services Ltd.