Customer Service Intern

About the internship

Ironrow is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Selected intern's day-to-day responsibilities include:

1. Test new features before release and note anything confusing

2. Log bugs and feature requests in Jira with clear steps and screenshots.

3. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

4. Escalate urgent technical issues to the product team with full context.

5. Track customer health scores and flag accounts with low usage

6. Write and update help centre articles and short how-to videos using Loom

7. Create canned responses for common questions.

8. Run onboarding calls with new customers and walk them through setup.

Skill(s) required: Zendesk, Ticketing Systems, Email Writing, Client Relationship Management (CRM), MS-Excel

Who can apply

1. Women starting or restarting their careers are encouraged to apply

2. Have a working laptop and a stable internet connection

3. Can start immediately or within two weeks

4. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2028 batch)

Stipend: ₹12,000 - ₹14,000 monthly

Duration: 4 months | Start date: Jan 2027

Perks: Pre-placement offer (PPO) for strong performers, Internet allowance, Letter of recommendation, Free access to paid learning courses

Number of openings: 3

About Ironrow

Our installers are also our repair techs, and they know most customers by name.

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ironrow.