Customer Service Intern

Headquartered in Faisalabad, the company has 460 employees and contact centres in four locations. We're looking for a Customer Service Intern. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote position. Most of the team is in Faisalabad, but nobody is required to come in. We ship you a laptop and accessories before your first day.

The work

• Track customer health scores and flag accounts with low usage
• Write and update help centre articles and short how-to videos using Loom
• Create canned responses for common questions
• Maintain customer records and call notes in HubSpot
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

About you

• Own a laptop and have stable internet at home, ideally with a UPS backup
• Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program
• Comfortable learning software products quickly
• Basic Google Sheets or Excel skills
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

6 months, starting Jan 2027. Stipend: PKR 24,000 - PKR 31,000 a month.

Perks: Mentorship from senior team members, Letter of recommendation, Certificate, Free access to paid learning courses.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kinsale Fiber.